FAQ's

Q: What do I need to know before my scheduled appointment?
A:
You must be the homeowner to sign for your GoToMyControls.com System. If you're renting, you must have the landlord present at the time of your scheduled appointment.

Q: How does your "Refer a Friend" referral program work?
A:
After your friend's GoToMyControls.com System is installed you will receive $50 credit towards your monitoring fees. Moreover, with every 3 friends referred and installed you will received an additional $50 bonus applicable towards your monitoring fees. This is the most generous referral program in the industry. See our Refer a Friend Program for more details.

Q: Will I receive a discount from my homeowners Insurance Company?
A:
Most insurance company offers discounts on homeowners’ insurance premiums because of the installation of a monitored security system. You should consult your insurance agent for details.

Q: What's a Duress Code?
A:
A Duress code is a feature that allows your system to notify the police without alarming anyone in your perimeter that the police are in route. This is most commonly used if you believe you are being followed home or can even be used in a hostage situation. This feature is standard on all of our GoToMyControls.com systems.

Q: Can I give my neighbors a code to access my GoToMyControls.com system?
A:
YES! You as the home owner will have a master code which is the only code that allows you to change your settings on your GoToMyControls.com system. Most of our GoToMyControls.com systems allow up to 8 user codes. A user code is what you would need to issue to your trusted neighbor.

Q: How much are service fees?
A:
Service fees are free for the first 12 month (initial period) if you're not at fault. After the initial period you will be charged a $50 flat fee for any scheduled service during normal business hours (M-F 8am to 6pm, excluding Holidays).

Q: Will my GoToMyControls.com System interfere with my wireless internet?
A:
No, your GoToMyControls.com system operates on a different wireless frequency and does not interfere with your wireless internet or any wireless equipment in the house.

Q: When will I be able to login in to my GoToMyControls.com system account?
A:
Shortly after your GoToMyControls.com system has been installed you will be able to login into your GoToMyControls.com account. Upon activation of the equipment, your Go!Control touch screen panel will display a message with your temporary password which can be changed when logging in at www.GoToMyControls.com/login.

Q: If I left a door or window open at home, will I still be able to arm my system from the website or my mobile device?
A:
Yes, you are still able to arm the system. The system will automatically bypass the open zone to allow arming of the system.

Website questions

Q: When I enter my user name and password the page doesn't load.
A:
Ensure "pop up blocker isn't enabled if so you will need to disable this to gain for access to the website.

Q: I don't remember my User Name or Password.
A:
If you forgot your user name click on the 'login help?' link.

Q: I added a user code to the control panel using the keypad. Why doesn't it show up on the website?
A:
The GoToMyControls.com web control site does not display User Codes that were programmed into the control panel directly. User Codes created directly at the control panel may replace User Codes reflected on the website, but the website will not show the change. If you would like the website to reflect accurate User Codes, we recommend that you use the website exclusively when making changes to your panel User Codes.
To change User Codes through the website, login to your GoToMyControls.com account and go to Security >> User Codes.

Q: I tried to arm my system through the website and it says "arming failed". What's the problem?
A:
If your system is already armed, additional arming commands sent through the website will fail. For example, if your system is currently in Arm Stay mode, a website command to change it to Arm Away mode will fail.

You must first disarm the system through the website, and then send the Arm Away command. Likewise, if the system is in Arm Away mode, a website command to change it to Arm Stay mode will fail.

You cannot switch from Arm Stay to Arm Away mode and vice versa through the website. You must always disarm the system first, and then arm it to the desired mode.

Q: What does it mean when a motion sensor shows an "Activated" or "Idle" status?
A:
Whenever a motion sensor detects activity, it tells the panel. The motion sensor reports activity regardless of the panel arming state.

If no activity is detected then the idle status will show.

Q: There is a door/window showing open on the website but there is nothing open at the premises?
A:
When at the premises, check the zone that is showing open; try to opening and closing the door/window to ensure that it is properly closed. If this does not correct the issue, please contact GoToMyControls.com at 954-399-1511 for further troubleshooting or schedule a service visit.

Mobile Application Questions

Q: Where do I go to download my mobile app?

Android users can use their Android device's barcode scanner app to capture the image at https://www.alarm.com/overview/android_barcode.aspx or they can search for 'Alarm.com' in the Android Market on their compatible Android device to download it.

iPhone users will be able to find the app in the iTunes store. Simply go to http://www.apple.com/itunes/affiliates/download/?id=315010649

Blackberry users can get the mobile app for the BlackBerry Curve, Pearl, Bold, and 8800 series devices with OS 4.2.1 or later. It does not support the BlackBerry Storm currently. Storm users can access the mobile site at https://www.alarm.com/MobileServlet/ota.aspx To install the Alarm.com BlackBerry app, open the web browser on your BlackBerry device and go to www.alarm.com/bbinstall. Follow the instructions to download the app.

Your other phones, too
You don’t need to own the latest smartphone to benefit from Alarm.com’s remote access. As long as your phone has a web browser, you can sign into Alarm.com from anywhere using our cell phone-optimized website. It’s designed to give you quick access to all of Alarm.com’s useful features:

Sign in to Alarm.com from any compatible cell phone using our optimized mobile website: m.alarm.com

Q: Receive a hardware failure notification?
A:
Confirm that the devices at the home are not being tampered with.

If you just changed a battery to a device insure that the cover to the device is placed back on securely.
If the problem persists, please contact GoToMyControls.com at 954-399-1511

Q: I'm not receiving email, text or any notifications from my Alarm System?
A:
Please go through the following steps -

  1. When you log into your account go to the 'notification' tab and confirm that you have notifications enabled. If it is, continue to 2.
  2. Confirm that you have the correct email address listed to be notified on. If it is, continue to 3.
  3. If receiving text notifications confirm that your phone number to be text is correct. If it is, continue to 4.
  4. If all of this information is correct, please contact GoToMyControls.com at 954-399-1511 for further assistance.

Q: Receive a unit not responding notification?
A:
You may receive this message due to a variety of factors:

  1. The Panel lost power for an extended period and the panel battery is drained, therefore the GSM radio cannot transmit.
  2. The GSM radio has been tampered with, destroyed, disconnected or has otherwise malfunctioned.
  3. Wireless signal strength issue or coverage issue.
  4. If the problem persists, please contact GoToMyControls.com at 954-399-1511 for further troubleshooting or schedule a service visit.
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